Service Provider: Kaden Ave Communications Inc. (used in these Terms and Conditions as "We”/”Us”).

Service Description: “Social Media Sidekick” allows users to ask questions related to social media and receive advice and guidance from qualified social media professionals (the "Service"). The Service is available from Monday to Friday during the hours of 8:00AM to 5:00PM Mountain Time, excluding Stat Holidays. We will aim to respond to your inquiry within 15 minutes, but are not bound to this timeframe, and will not be liable if, for any reason, the Service is unavailable at any time or for any period. Users are not limited to a certain number of questions within a time period, but We reserve the right to offer social media management services or terminate your subscription in the event you are abusing the system.

User Agreement: By using the Service, you agree to abide by these Terms and Conditions, including any future updates or modifications which may change without notice to you.

Account Registration: The Social Media Sidekick portal will be accessed via the messaging platform, Slack. Users must create a Slack account to access the Service. You are bound by Slack's terms of service in addition to these terms and conditions. You agree to provide accurate and complete information during registration and to keep your account credentials secure. You must notify Us immediately of any breach of security or unauthorized use of your account credentials.

Age Restriction: Users must be at least 18 years old to use the Service.

Usage Restrictions: Users agree not to abuse the Service by submitting fraudulent questions, engaging in spamming activities, or otherwise violating these Terms and Conditions. There is a zero-tolerance policy on abusive behaviour, and We get to decide what is abusive in Our sole discretion. You also agree that you are solely responsible for actions and communications undertaken or transmitted while you access the Service, and that you will comply with all laws that apply or may apply to your access of the Service.

Content Ownership: Users retain ownership of the questions they submit to the Service. However, by submitting questions, users grant Us a worldwide, non-exclusive, royalty-free license to use, distribute, and display those questions for the purpose of providing the Service. Otherwise, exclusive ownership of, and title to, all copyrights, trademarks, service marks, patent rights, trade secrets and all other intellectual property and other proprietary rights in the Service and all of its functionality and content, including, software, text, design, graphics, images, data, advertisements, audio, video and all trade-marks, service marks and trade names and the selection and arrangements thereof will remain with, and vest in, Us. Except as expressly provided in the Terms and Conditions, no licence to use, copy, distribute, republish, transmit or otherwise exploit any Service functionality or content is given to you and all intellectual property and other proprietary rights in and to the Service and all of its functionality and content are expressly reserved to Us.

Privacy Policy: We will collect certain personal information in accordance with Our Privacy Policy. By using the Service, you consent to the collection, use, and sharing of your information as described in the Privacy Policy.

Payment Terms: The Service operates on a month-to-month subscription basis. Users are charged a recurring fee on a 30-day cycle. Payment is processed using the user's preferred credit card payment method. As an example only, if a user subscribes on April 5, their account will be renewed and the recurring fee will be charged on May 5.

Cancellation: Users may cancel their subscription at any time. Cancellations take effect at the end of the current 30-day cycle, and no refunds are provided for partial months. As an example only, if a user subscribes on April 5 and cancels their subscription on April 10, the cancellation will take effect on May 5 and no refund will be given.

Termination: The Service reserves the right to terminate or suspend accounts for violations of these Terms and Conditions or for any reason deemed appropriate by Us, in Our sole discretion.

Disclaimers: The Service is provided "as is" without any warranties, express or implied. We will provide responses to user questions to the best of Our ability. However, We do not guarantee the accuracy, reliability, availability, completeness, or effectiveness of the advice or information provided, or any other features of the Services. Your reliance on any advice or information is solely at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such information and advice by you or by anyone who may be informed of such advice or information.

Right to Control Functionality and Content: We reserve the right, in Our sole discretion, from time to time, without notice, to: (a) modify, add, or delete portions of the Service, including its functionality or content; or (b) deny, restrict, control, or revoke your access to the Service, or to any portion of the Service.

Indemnity: You agree to defend, indemnify and hold Us, Our affiliates and related companies, and any of their respective directors, officers, employees, agents, contractors, harmless from and against all claims, liability, and expenses, including all legal fees and costs on a solicitor and own client full indemnity basis, arising out of your breach of any provision of the Terms and Conditions, breach of any provision of Slack's terms of service or your access to the Service generally.

Limitation of Liability: We are not liable for any damages arising from the use or inability to use the Service, including but not limited to direct, indirect, incidental, or consequential damages. The limitations on liability in this paragraph will apply irrespective of the nature of the cause of action, demand or claim, including breach of contract (including fundamental breach), negligence, tort or any other legal theory, and will survive a fundamental breach or breaches of the terms and conditions or of any remedy contained herein. For greater certainty, in no event will We be liable in respect of any third-party claim.

Governing Law: These terms and conditions are governed by the laws of the Province of Alberta. Any disputes arising from these terms and conditions will be resolved in the courts of the Province of Alberta.

Changes to Terms: We reserve the right to update or modify these terms and conditions at any time without explicit notice to you. Our terms and conditions will remain updated on Our website at socialmediasidekick.ca. Continued use of the Service constitutes acceptance of the modified terms.

General: If any provision of the Terms and Conditions are found to be unlawful, void or unenforceable, then such provision will be deemed severable and will not affect the validity and enforceability of any remaining provisions. The language in the Terms and Conditions will not be interpreted strictly for or against any party. Neither the Terms or Conditions nor any rights or obligations hereunder, in whole or in part, may be assigned by you. All of the provisions of these Terms and Conditions that by their nature are intended to survive, including but not limited to ownership, disclaimers, limitations on liability and indemnifications but not warranties, will survive termination and you agree to remain bound by those provisions.

Contact Information: Users may contact the Service with any questions or concerns regarding these Terms and Conditions or the Service in general via email at hello@socialmediasidekick.ca.